7cuci Privacy Policy — Protecting Your Personal Information
This Privacy Policy describes how 7cuci collects, uses, stores and protects the personal information of users in Malaysia. We regard your privacy as a non-negotiable priority.
Last Updated: 1 January 2026
Information We Collect
When you use the 7cuci platform, we collect various types of information necessary to provide a secure, seamless and personalised experience. This collection is carried out transparently and solely for the purposes stated in this policy.
Full name, date of birth, email address, mobile number, username, and password transmitted in encrypted form. This information is required to verify your identity and manage your account.
Device type, operating system, browser version, IP address, screen resolution and language settings. This data is used to optimise the platform experience across various devices, including Android and iOS phones.
Records of deposit and withdrawal transactions in MYR (RM), payment methods used such as DuitNow or bank transfer, and bank account numbers stored in a secure format. Full card numbers are not stored on our servers.
Betting history, games accessed, pages visited, session duration, clicks and in-platform interactions. This data helps us understand user behaviour for service improvement purposes.
- Name and contact information
- Device and general location data
- MYR transaction records
- Cookies and session data
- In-platform activity logs
Why We Collect This Information
Every piece of information collected by 7cuci has a clear and legitimate purpose. We do not collect data that is unnecessary for platform operations. The following are the primary purposes for which your information is used:
- Identity verification and account security: Ensuring that only legitimate account owners can access their accounts and process financial transactions.
- Financial transaction processing: Handling MYR deposits, withdrawals and financial records accurately and securely.
- Service improvement: Analysing usage data to improve the platform experience, resolve technical issues and introduce relevant new features.
- Service communications: Sending important notifications relating to your account, transactions, selected promotions and policy updates to users who have given their consent.
- Legal compliance: To fulfil obligations under Malaysian law, including the Personal Data Protection Act 2010 and applicable financial compliance requirements.
- Fraud prevention: Detecting and preventing suspicious activity, identity fraud, or use of the platform in violation of the terms of service.
Cookies and Tracking Technologies
The 7cuci platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you visit our website.
We use several types of cookies:
- Session cookies: Used to maintain your login status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your language settings, display theme, and personal preferences for a more consistent experience.
- Analytics cookies: Collecting aggregated usage data to help us understand how users interact with the platform and identify areas for improvement.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform.
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Manage via browser Browser settings allow you to accept, reject or delete cookies
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Essential cookies Some cookies are essential for core platform functionality and cannot be disabled
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No third-party ad tracking We do not use cookies for external advertising or ad networks
Data Storage, Security and Sharing
All personal information of 7cuci users is stored on servers protected by the latest encryption protocols. We use Transport Layer Security (TLS) for all data communication between your device and our servers, ensuring information cannot be intercepted in transit.
Access to the user database is restricted to authorised personnel only, protected by multi-factor authentication. All access logs are monitored and regularly audited to detect any suspicious activity.
Your data is retained for as long as your account remains active. Should your account be closed, data will be deleted or anonymised in accordance with applicable legal requirements.
7cuci does not sell, rent or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited situations:
- Approved payment service providers for processing MYR transactions
- Technology service providers that assist in platform operations (subject to strict confidentiality agreements)
- Law enforcement authorities where required by Malaysian law or court order
- In the event of a business merger or acquisition, where users will be notified in advance
Your Rights as a User
As a 7cuci platform user, you have full rights over your personal information under Malaysia's Personal Data Protection Act 2010. These rights include:
You have the right to request a copy of all personal information we hold about you at any time.
If any information on record is inaccurate, you have the right to request an immediate correction through your account settings or by contacting customer support.
You may request the deletion of your account and personal data, subject to legal record-keeping requirements.
To exercise any of the above rights, please contact our support team by email at [email protected]. We will process your request within a reasonable timeframe and notify you of the action taken. For further privacy enquiries, please refer to the FAQ us.
If you are dissatisfied with how we handle your personal information, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
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Privacy Email [email protected]
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Live Chat Available 24 hours within the platform
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Response Time Within 3 working days
Changes to This Privacy Policy
7cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, applicable legal requirements, or improvements to how we protect your data.
Any significant changes will be communicated to users via in-platform notifications or email to your registered address at least 14 days before the changes take effect. You are encouraged to review this page periodically to stay informed of how we handle your information.
The last updated date of this Privacy Policy is shown at the top of this page. Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
